Cuss…tomer Service, With A Smile!😄

You gotta’ feel for the folks on the other end of the phone in corporate Customer Care / Customer Service for various companies. Sometimes, they catch Hell. Seriously, they do.

Folks may sometimes call up mad as a hornet, irritated – for whatever reason – and then proceed to “take it out” on whoever answers the phone.

It’s a DIFFICULT job, to be certain, but someone’s gotta’ do it.

So… hat’s OFF to those unsung heroes of business enterprise!

Now, let’s get real… real hard, and really real.

Most folks, I would presume, don’t walk around with a chip on their shoulder. They’re not constantly engaging or berating themselves with conflicting internal dialogue, or hearing voices in their head. In other words, not only are they sane, they’re moderately happy, satisfied with life, and things in general. While there are occasions in which they become dissatisfied, angry, or upset, those very same sane people communicate, and collaborate with others to make others aware of problems, so that solutions and corrections to them may be made.

Of course, few would suppose that

Somebody’s Gonna’ Get Killed

It’s NOT mere “courtesy,”
IT’S THE LAW!

I was run off the road while riding my 10-speed bicycle.

It happened in a residential part of town, very near home, and upon one of the widest roads in town…

Capable of 4 lanes of 2-way traffic, with parallel parking along both sides, the road also ran adjacent the football stadium & high school.

I loved to ride my bicycle, and would do so almost daily, for at least five miles. And that was long before the song “Bicycle” by Queen was popularized. In fact, it was upon a “road bike” much like the ones seen in the video below.

Recollecting that

As Mississippi River Dries Up, Army Corps of Engineers Dredge & Remove Rock

Behold but one of the effects of climate change… the mighty Mississippi River going dry.

And really, why argue about what’s causing it when we need to be responding to the problems it creates?

—

Initial Mississippi River Rock Removal Complete, Says Army

The U.S. Army Corps of Engineers said contractors have completed the first phase of emergency work to remove rocks that have held up barge traffic in the drought-stricken Mississippi River.

Contractors have excavated about 365 cubic yards (279 cubic meters) of limestone from the river near the town of Thebes in southern Illinois, deepening the channel by about two feet, the Corps said in a statement today.

“The work has deepened the channel enough to

Huntsville’s I-565 Chapman Mountain Deathtrap

The Interstate 565 crossing over Chapman Mountain in Huntsville, AL is rapidly becoming a deathtrap.

Yesterday (Sunday, 28 March 2010), 55 year-old Madison county resident Joseph E. Hargrave, driver of an 18-wheeler/BIG TRUCK, lost control of his EAST-BOUND truck, crossed the median and flipped, blocking traffic from 12:40PM until after sundown Sunday.

He was taken to Huntsville Hospital with minor injuries.

That was the blocked lane about which I’d earlier written.

Mr. Hargrave’s unfortunate wreck wasn’t

Huntsville, AL 9-1-1 Operators “a bunch of retards”

My recent conversation with a Huntsville Police Officer and a HEMSI EMT gave me some pause for thought.

They both shared some fascinating experiences, and opined about the same.

We three – the HPD officer, the HEMSI EMT, and I – are friends.

In context, our HEMSI EMT friend was relating a story about how, when sometime ago, he called 9-1-1 and informed them in detail of a particular off-duty scenario upon which he arrived and began rendering aid, the operator seemed to be mindlessly reading from, or following a script. In other words, the 9-1-1 operator didn’t listen.

My HPD friend shared an equally disappointing story, which he prefaced saying that