A Guide To Increasing Company Value

Almost everyone who has worked in sales has heard the mantras “the customer is always right,” and “the customer is your most important person.”

And as anyone who has worked in healthcare can attest, neither of those statements are true.

For example, consider the patient who, arriving at the ED (Emergency Department) said to the physician, “My doc says my sugar is high so he gave me this medicine for diabetes.”

Naturally, the physician asked, “Do you take it?”

The patient replied saying, “No, ’cause I don’t have diabetes, just high sugar.”

And then, another Physician who explained to the patient’s mother her child’s diagnosis and therapeutic interventions saying, “She has a concussion, she needs to rest in bed in a quiet dark room until she is better.”

The mother then asked, “Can she go to the fair?”

Conventional wisdom often monikered as “common sense,” sometimes follows the pithy axiom that “common sense isn’t so common anymore.”

For years, I’ve maintained that the customer is NOT “always right,” nor are they the “most important person” in any business.

Instead, the most important person in any business are the employees.

Some CEOs have gotten a bad rap, often justifiably, because while seeking to return corporate profit and shareholder return, they’ve cut resources and employees. Like the abusive Pharaoh of the Exodus account in the Old Testament, they demand to “make more bricks with less hay.” Of course, we know how that story ended – not well.

So naturally, it delighted me to read some time ago that Sir Richard Branson, a renown entrepreneur and philanthropist, has similarly long held that thought and said, “Put your staff first, customers second, and shareholders third.”

In a 2014 interview with Inc. magazine, Sir Richard said,

Huntsville Judge Donna Pate Sentences Daniel Ray Proctor to TWO Life Sentences on Theft

Alabama‘s prison system will again be pushed to the taxpayers’ breaking point by stupidity such as this sentence. It is extreme – even with the increased severity of punishment required for habitual offenders.

This is the so-called “Three Strikes and you’re out” law in action.

Realistically, “Three Strikes and you’re out” only applies in baseball games. But someone thought it sounded cool, and morphed it into a law in California. Subsequently, California’s prison population has exploded because that state adopted that law. They’ve now seriously modified it. It may be time to rethink sentencing guidelines in Alabama. But the likelihood of that happening is practically negligible.

Thanks to our legislature, this man will now burden every honest Alabama taxpayer.

That’s not to say he and others like him should not be punished, but rather acknowledges the failure of a pop-culture-driven bumper sticker slogan to effectively remedy, ameliorate or mitigate criminality. In essence, there is little or nothing done to correct, and much done to punish. Oddly, every state has a “Department of Corrections,” rather than a ‘Department of Punishments.’ There’s a reason for that, and it’s because there is a two-fold purpose (to punish and correct), with the higher one being correction.

Yet standing in stark contrast is the as-yet-untried, and officially indefinitely delayed case of Amy Bishop, the Harvard PhD-educated biology professor who went on a shooting rampage and killed three, and wounded three other colleagues at the University of Alabama in Huntsville (UAH). Even though she has a track record of mental instability,

Huntsville’s I-565 Chapman Mountain Deathtrap

The Interstate 565 crossing over Chapman Mountain in Huntsville, AL is rapidly becoming a deathtrap.

Yesterday (Sunday, 28 March 2010), 55 year-old Madison county resident Joseph E. Hargrave, driver of an 18-wheeler/BIG TRUCK, lost control of his EAST-BOUND truck, crossed the median and flipped, blocking traffic from 12:40PM until after sundown Sunday.

He was taken to Huntsville Hospital with minor injuries.

That was the blocked lane about which I’d earlier written.

Mr. Hargrave’s unfortunate wreck wasn’t