Cuss…tomer Service, With A Smile!😄

You gotta’ feel for the folks on the other end of the phone in corporate Customer Care / Customer Service for various companies. Sometimes, they catch Hell. Seriously, they do.

Folks may sometimes call up mad as a hornet, irritated – for whatever reason – and then proceed to “take it out” on whoever answers the phone.

It’s a DIFFICULT job, to be certain, but someone’s gotta’ do it.

So… hat’s OFF to those unsung heroes of business enterprise!

Now, let’s get real… real hard, and really real.

Most folks, I would presume, don’t walk around with a chip on their shoulder. They’re not constantly engaging or berating themselves with conflicting internal dialogue, or hearing voices in their head. In other words, not only are they sane, they’re moderately happy, satisfied with life, and things in general. While there are occasions in which they become dissatisfied, angry, or upset, those very same sane people communicate, and collaborate with others to make others aware of problems, so that solutions and corrections to them may be made.

Of course, few would suppose that

How much can one employee’s bad attitude cost? How about $360,000/yr?

I’ve decided to take a different track with this entry.

I choose to grocery shop at Kroger.

I don’t grocery shop at Wal-Mart. I don’t grocery shop at Publix. I don’t grocery shop at Winn-Dixie. For the most part, I don’t regularly grocery shop at local Mom & Pop grocery stores, though on occasion, I have. On occasion, I do shop at Aldi. I don’t shop at Sav-a-Lot. On rare occasion, I have shopped at various local ethnic grocery markets for specialty items. But on the whole, I do the exceeding majority of my grocery shopping at Kroger.

I have grocery shopped at Kroger for well over 10 years. In the Tennessee city where I’ve resided for the past year, there is

Think you saved a bundle on your travel? Think again.

“Everything old is new again.”

Kinda’ makes you wonder how long it’ll take retailers to figure out that most folks do NOT enjoy having to play cashier and bagger after shopping.

—

Are Travel Agents Back?

April 20, 2012

By MICHELLE HIGGINS

THE complimentary wine and fruit platter was sent up to Jessica Griffin and her family moments after they strolled into their roomy suite. They were accompanied by a bellhop who placed their bags near a tidy crib made up with luxurious, high thread-count sheets for Ms. Griffin’s 1-year-old daughter.

The V.I.P. treatment at the Cheeca Lodge and Spa in the Florida Keys last month hadn’t come with an extra cost. In fact, Ms. Griffin said, she paid about $100 a night less than the standard rate for her room. And the deal wasn’t the result of hours of tedious online research either. She had finagled her savings the old-fashioned way: through a travel agent.

“I needed recommendations and someone to steer me in the right direction,” said Ms. Griffin, who opted to work with an agent after years of making her own reservations because she needed a getaway suitable for a toddler and had little interest in scrolling through endless and conflicting user hotel reviews online. “There are so many,” she said. And with every site displaying beautiful pictures and tantalizing offers, “it can be overwhelming.”

“I wanted somebody from a reputable agency who could say yes, you’ll enjoy this stay,” she said.

According to those in the travel agent industry, clients like Ms. Griffin are not alone, and are in fact helping to stanch the bloodletting the industry has experienced since the onset of D.I.Y. booking more than a decade ago. Nearly one in three leisure agencies is hiring, according to PhoCusWright, a travel research firm. And in 2011 travel agencies experienced