You gotta’ feel for the folks on the other end of the phone in corporate Customer Care / Customer Service for various companies. Sometimes, they catch Hell. Seriously, they do.
Folks may sometimes call up mad as a hornet, irritated – for whatever reason – and then proceed to “take it out” on whoever answers the phone.
It’s a DIFFICULT job, to be certain, but someone’s gotta’ do it.
So… hat’s OFF to those unsung heroes of business enterprise!
Now, let’s get real… real hard, and really real.
Most folks, I would presume, don’t walk around with a chip on their shoulder. They’re not constantly engaging or berating themselves with conflicting internal dialogue, or hearing voices in their head. In other words, not only are they sane, they’re moderately happy, satisfied with life, and things in general. While there are occasions in which they become dissatisfied, angry, or upset, those very same sane people communicate, and collaborate with others to make others aware of problems, so that solutions and corrections to them may be made.
Of course, few would suppose that Read the rest of this entry »