A Guide To Increasing Company Value

Almost everyone who has worked in sales has heard the mantras “the customer is always right,” and “the customer is your most important person.”

And as anyone who has worked in healthcare can attest, neither of those statements are true.

For example, consider the patient who, arriving at the ED (Emergency Department) said to the physician, “My doc says my sugar is high so he gave me this medicine for diabetes.”

Naturally, the physician asked, “Do you take it?”

The patient replied saying, “No, ’cause I don’t have diabetes, just high sugar.”

And then, another Physician who explained to the patient’s mother her child’s diagnosis and therapeutic interventions saying, “She has a concussion, she needs to rest in bed in a quiet dark room until she is better.”

The mother then asked, “Can she go to the fair?”

Conventional wisdom often monikered as “common sense,” sometimes follows the pithy axiom that “common sense isn’t so common anymore.”

For years, I’ve maintained that the customer is NOT “always right,” nor are they the “most important person” in any business.

Instead, the most important person in any business are the employees.

Some CEOs have gotten a bad rap, often justifiably, because while seeking to return corporate profit and shareholder return, they’ve cut resources and employees. Like the abusive Pharaoh of the Exodus account in the Old Testament, they demand to “make more bricks with less hay.” Of course, we know how that story ended – not well.

So naturally, it delighted me to read some time ago that Sir Richard Branson, a renown entrepreneur and philanthropist, has similarly long held that thought and said, “Put your staff first, customers second, and shareholders third.”

In a 2014 interview with Inc. magazine, Sir Richard said,

Examining Right Wing Rhetoric in Memes

How accurate, or true are Right Wing memes?

Regardless of one’s political beliefs, party affiliation, or ideological inclination, it’s always good to consider the truth of statements in memes that – like flotsam and jetsam – are dispersed throughout the Internet… particularly upon Social Media sites such as FaceBook, and Twitter. And unfortunately, in many cases, they are the veritable garbage, the effluent detritus of communication.

So… let’s examine some of the argument in the meme seen here, and see if it still holds water.

Government has necessary services, and provides the same.

Consider road construction as one example.

To create & build roads (which themselves increase opportunity) government must purchase things – raw materials, and manpower, among them.

Now… exactly where is any “government factory” for that, eh?

That’s correct – there is NONE.

EVERYTHING “we the people” by and through our government – at ALL LEVELS, Federal, State, and Local – purchase comes from the Private Sector!

EVERYTHING!

Consider also what may be the greatest example of

The U.S. Economy In 6 Simple Pictures

Picture #1:

It’s fairly explanatory. American corporations are making profits hand over fist. They’re making more profit now, than before the “Great Recession.” In fact, they’re making more than DOUBLE from their lowest during that time.

Corporate Profits After Tax

 

 

 

 

 

 

 

 

 

 

 

 

Big Business Profit Model Harms Long Term Profitability

Perhaps the most telling rationale, or motivation for the course upon which corporations have set is explained in this statement by ANDREW SMITHERS: Yes, the current way in which managements are rewarded is perverse from an economic viewpoint. Adam Smith pointed out that some characteristics of human beings such as greed, which are often unpleasant at a personal level, can nonetheless bring social benefits. But this is not necessarily the case under current remuneration systems; greed is increasingly the cause of harm rather than help to the economy.

The long and short of it, is greed. And in that paragraph is the solitary mention of the word or practice.

Philosophically, this time, this period in our nation’s history – and in the history of the world, and in the greater, long term picture of humanity – is yet another prime example, and case in point illustrating why and how the selfishness of greed is unsustainable and genuinely evil.

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Capital Wins, Labor Loses, But Andrew Smithers Says It Can’t Go On

MAKING SENSE — December 26, 2012 at 4:48 PM EDT

BY: PAUL SOLMAN

Warehouse manager at operations desk on computer. Photo courtesy of John McBride & Company Inc.

Paul Solman: Jon Shayne is not just the world’s No. 1 econo-crooner, belting out economics tunes of his own invention under the stage name Merle Hazard at his own website and for the PBS NewsHour audience on inflation, on the Greek debt crisis, on the euro crisis in general, on too-big-to-fail banks, and most recently, on the fiscal cliff.

No, Shayne/Hazard is no one-trick pony. He is also a noted money manager, recently highlighted by Forbes magazine for his perspicacity in stock-picking. Wrote Forbes: “If you follow the stock market, Jon Shayne is worth a good, long listen. Especially now.”

Having listened to Jon plenty over the past few years, I agree, especially with his emphasis on the increasing share of national income commanded by the owners of capital, in contrast to labor. This angle is the focus of Forbes’ story as well.

So I asked Jon to elaborate for the Making Sen$e audience. He has done so by interviewing the person who inspired his thoughts on the subject, British economist Andrew Smithers, who formerly ran the asset management business of S.G. Warburg, and now

Once, upon a time, FaceBookistan held a vote on their Privacy Policy… and there was 0.04% turnout.

Now let’s be honest about this.

How many people here KNEW that FaceBook was conducting a privacy policy vote?

Raise your hands and wave if you did.

How’d you find out?

Did you tell your friends?

Do these issue even raise the slightest bit of concern with you?

Even if these issues do concern you, why doesn’t FaceBook make greater, more significant efforts to inform their user base & general public?

Slowly but surely FaceBookistan is becoming like the elephant in the tent.

Slowly but surely, your privacy is being eroded.

Does anyone really give a rat’s rip?

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Facebook Holds a Vote and Turnout Is Low

By SOMINI SENGUPTA, June 8, 2012, 9:39 pm

It has more than 900 million people. It has its own currency. And this month, for the first time, the digital republic known as Facebook held elections of a sort: it offered users a chance to vote on the way the site is governed, including how the company deploys its users’ data.

Turnout was spectacularly bad in the digital republic that the writer Rebecca Mackinnon has dubbed Facebookistan. Fewer than 350,000 Facebook users voted, or under 0.04 percent.

“Given these efforts and the subsequent turnout,” Elliot Schrage, its vice president of communications and public policy, wrote on the site, “We plan to

Dusting with WD-40… and the other 1,999 other things you can do with it.

WD-40 is an amazing product.

According to the company it was developed by some outer space types whom were researching a formulation for a type of lubrication that would displace

WD-40 with the new "Smart Straw," an attached folding straw.

water.

Water, as you may know, actually supports oil – which is why we see oil floating on the surface of water, rather than sinking down below the surface.

The initials “WD” stand for “Water Displacement,” while the “40” is the 40th formula that was tried. Thus, WD-40.

Here’s what the company’s website says about their premiere product.