Warm Southern Breeze

"… there is no such thing as nothing."

Posts Tagged ‘Sir Richard Branson’

All The Gold In California

Posted by Warm Southern Breeze on Monday, July 6, 2020

Y’know… one thing which I appreciate about the Bloomberg site, is that they don’t seem to be exclusively limited to interests of business, per se.

That is, matters of business MUST, and do, involve people – as employees, and customers – and without either of those two groups of people, no business would exist.

For many years – I don’t know how many, but for a very L – O – N – G time – I have taken exception to, and disagreed with the statement that “the customer is the most important person in any business.”

From my perch in the catbird seat, I demurred, and stated that the EMPLOYEE is the most important person in any business, because a disgruntled employee can cost beaucoup bucks in lost sales/revenues. And many disgruntled employees will sink a company – regardless of who is at the helm. That’s because the adage is true, that the sailors run the ship, not the captain. And they allow the captain to do so (to lead them) by their consent – the consent of the governed. A mutiny is a very serious matter.

Point being, is that happy employees make happy customers, and happy customers buy things, and say good things about the company, and the employees.

It was only relatively recently that I learned that Sir Richard Branson – Founder of the Virgin Group, a privately-held multinational venture capitol conglomerate – says the same thing, that employees are the most important people in any business.

The irony of ironies is that despite the political differences in the many seemingly disparate voices today, is that Republicans, Democrats, and all others, want the same thing: A good job, a decent place to live, secure transportation, ability to feed themselves and their family, education for their children, and to be healthy enough to enjoy it all. Food, clothing, and shelter… those are not hard things to understand. Neither are they difficult to obtain. They’re not like the mythical “unobtainium.”

But we the people, despite what some may say otherwise, are not in a good place in this nation for the long-haul. What has happened, is that within our lifetimes, we the people have been sold a bill of false goods that somehow less is more, that the larger and more populous our nation becomes (we’re right at 330,000,000 – the third most populous on Earth, behind China and India, respectively each with over 1 BILLION more than us), the smaller the government will become, that somehow, mysteriously or magically, at some point, it will eventually disappear – because we’ll all be able to self-govern and therefore do not need external governance.

Nothing could be further from the truth.

And yet, that’s PRECISELY what “the Great Communicator” Ronald Reagan said in his first Inaugural Address immediately after he proclaimed that “government is the problem.”

“In this present crisis, government is not the solution to our problem; government is the problem. From time to time we’ve been tempted to believe that society has become too complex to be managed by self-rule, that government by an elite group is superior to government for, by, and of the people. Well, if no one among us is capable of governing himself, then who among us has the capacity to govern someone else? All of us together, in and out of government, must bear the burden. The solutions we seek must be equitable, with no one group singled out to pay a higher price.”

Now, my point is NOT to “bash Regan” per se, but to point out the obvious – which is that Read the rest of this entry »

Posted in - Business... None of yours, - Did they REALLY say that?, - Even MORE Uncategorized!, - Politics... that "dirty" little "game" that first begins in the home. | Tagged: , , , , , , , , , , , , , , , , , , | Leave a Comment »

A Guide To Increasing Company Value

Posted by Warm Southern Breeze on Monday, November 19, 2018

Almost everyone who has worked in sales has heard the mantras “the customer is always right,” and “the customer is your most important person.”

And as anyone who has worked in healthcare can attest, neither of those statements are true.

For example, consider the patient who, arriving at the ED (Emergency Department) said to the physician, “My doc says my sugar is high so he gave me this medicine for diabetes.”

Naturally, the physician asked, “Do you take it?”

The patient replied saying, “No, ’cause I don’t have diabetes, just high sugar.”

And then, another Physician who explained to the patient’s mother her child’s diagnosis and therapeutic interventions saying, “She has a concussion, she needs to rest in bed in a quiet dark room until she is better.”

The mother then asked, “Can she go to the fair?”

Conventional wisdom often monikered as “common sense,” sometimes follows the pithy axiom that “common sense isn’t so common anymore.”

For years, I’ve maintained that the customer is NOT “always right,” nor are they the “most important person” in any business.

Instead, the most important person in any business are the employees.

Some CEOs have gotten a bad rap, often justifiably, because while seeking to return corporate profit and shareholder return, they’ve cut resources and employees. Like the abusive Pharaoh of the Exodus account in the Old Testament, they demand to “make more bricks with less hay.” Of course, we know how that story ended – not well.

So naturally, it delighted me to read some time ago that Sir Richard Branson, a renown entrepreneur and philanthropist, has similarly long held that thought and said, Read the rest of this entry »

Posted in - Business... None of yours, - Did they REALLY say that?, - My Hometown is the sweetest place I know, - Uncategorized II | Tagged: , , , , , , , , , , , , , , , , , , , , | Leave a Comment »

 
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