A Guide To Increasing Company Value

Almost everyone who has worked in sales has heard the mantras “the customer is always right,” and “the customer is your most important person.”

And as anyone who has worked in healthcare can attest, neither of those statements are true.

For example, consider the patient who, arriving at the ED (Emergency Department) said to the physician, “My doc says my sugar is high so he gave me this medicine for diabetes.”

Naturally, the physician asked, “Do you take it?”

The patient replied saying, “No, ’cause I don’t have diabetes, just high sugar.”

And then, another Physician who explained to the patient’s mother her child’s diagnosis and therapeutic interventions saying, “She has a concussion, she needs to rest in bed in a quiet dark room until she is better.”

The mother then asked, “Can she go to the fair?”

Conventional wisdom often monikered as “common sense,” sometimes follows the pithy axiom that “common sense isn’t so common anymore.”

For years, I’ve maintained that the customer is NOT “always right,” nor are they the “most important person” in any business.

Instead, the most important person in any business are the employees.

Some CEOs have gotten a bad rap, often justifiably, because while seeking to return corporate profit and shareholder return, they’ve cut resources and employees. Like the abusive Pharaoh of the Exodus account in the Old Testament, they demand to “make more bricks with less hay.” Of course, we know how that story ended – not well.

So naturally, it delighted me to read some time ago that Sir Richard Branson, a renown entrepreneur and philanthropist, has similarly long held that thought and said,

How much can one employee’s bad attitude cost? How about $360,000/yr?

I’ve decided to take a different track with this entry.

I choose to grocery shop at Kroger.

I don’t grocery shop at Wal-Mart. I don’t grocery shop at Publix. I don’t grocery shop at Winn-Dixie. For the most part, I don’t regularly grocery shop at local Mom & Pop grocery stores, though on occasion, I have. On occasion, I do shop at Aldi. I don’t shop at Sav-a-Lot. On rare occasion, I have shopped at various local ethnic grocery markets for specialty items. But on the whole, I do the exceeding majority of my grocery shopping at Kroger.

I have grocery shopped at Kroger for well over 10 years. In the Tennessee city where I’ve resided for the past year, there is

Huntsville Utilities: Corrupt, or merely incompetent?

Over the past several weeks – perhaps indeed, months – Huntsville Utilities has come under increasing criticism; most recently for significant changes to their operations and policies.

The Huntsville Times‘ headlines for Friday, July 1, 2011 recently plastered the public utility with the headline “Charity targets utility’s high fees“.

At issue are the utility’s exorbitant rates for establishing initial service and reconnection – which in many cases can be as high as $1000, or more.

The Huntsville chapter of the Society of